Privacy Policy
FDA Exotic (“we,” “us,” “our”) is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of information:
- Business & Contact Information: Company name, contact person, email address, phone number, billing/shipping address
- Order Information: Purchase history, product preferences, order volume
- Website Usage Data: IP address, browser type, pages visited, and cookies (see Cookie section below)
- Communication Data: Information shared via contact forms, email correspondence, or customer support inquiries
2. How We Use Your Information
We use collected information to:
- Process and fulfill wholesale orders
- Communicate regarding orders, inquiries, and account updates
- Provide customer support
- Improve our website, products, and services
- Send relevant business updates or promotional materials (only with your consent, where required)
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on:
- Performance of a contract (processing your wholesale orders)
- Your consent (e.g., newsletter subscriptions)
- Legitimate business interests (e.g., fraud prevention, service improvement)
- Compliance with legal obligations
4. Data Sharing
We do not sell your personal data. We may share information with:
- Trusted third-party service providers (e.g., payment processors, shipping/logistics partners) solely for order fulfillment purposes
- Legal or regulatory authorities where required by law
All third-party partners are required to handle your data securely and in compliance with applicable data protection laws.
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Cookies
Our website uses cookies to improve user experience, analyze site traffic, and remember preferences. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (if applicable).
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”), subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Object to certain types of data processing
To exercise any of these rights, please contact us at [insert privacy contact email].
8. Data Transfers
If your data is transferred outside Switzerland or the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with applicable data protection regulations.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
FDA Exotic
OverOberdorfstrasse 37, 3053 Münchenbuchsee Bern
Switzerland
Email: info@fdaexotic.ch
Last updated: 2026
