Delivery Policy
At FDA Exotic, we are committed to ensuring your wholesale orders reach you safely, efficiently, and on time. Please review our delivery terms below.
Order Processing
All orders are processed within 2–5 business days of confirmed payment, subject to product availability. Bulk and custom orders may require additional processing time — our team will communicate estimated timelines at the time of order confirmation.
Delivery Areas
We currently deliver to:
- All regions within Switzerland
- Select international markets across the European Union
- Other regions upon request — please contact us to confirm availability
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Within Switzerland | 2–5 business days |
| European Union | 5–10 business days |
| International (other) | 10–20 business days |
Delivery times are estimates and may vary due to customs processing, carrier delays, or product availability.
Shipping Costs
Shipping costs are calculated based on order volume, weight, and destination. Wholesale clients receive customized freight quotes at the time of order — contact our sales team for details specific to your order size.
Customs & Import Duties
For international orders, the recipient is responsible for any customs duties, import taxes, or clearance fees imposed by the destination country. FDA Exotic is not responsible for delays caused by customs processing.
Order Tracking
Once your order is dispatched, you will receive a tracking number and carrier details via email to monitor your shipment’s progress.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us within 48 hours of expected delivery so we can investigate and resolve the issue promptly.
Contact for Delivery Inquiries
For questions regarding your order’s delivery status, please reach out to our support team at [insert email] or through our Contact page.
